A Canadian mother has filed a wrongful death lawsuit against OpenAI and its CEO, Sam Altman, alleging that the company's ChatGPT chatbot failed to adequately respond to warning signs from her daughter before her death.
The lawsuit, filed in California, claims that 24-year-old Alice Carrier frequently discussed loneliness, depression, and suicidal thoughts with ChatGPT in the months leading up to her death in July 2025.
According to court documents, Alice initially used the chatbot for technical assistance but later turned to it as a source of emotional support. The complaint alleges that she discussed self-harm and suicide with ChatGPT more than 40 times.
Her mother, Kristie Carrier, said she was unaware of the extent of her daughter's struggles, noting that Alice appeared to be rebuilding her life, pursuing hobbies, seeking new employment opportunities, and maintaining regular contact with family.
The lawsuit alleges that ChatGPT sometimes suggested professional crisis resources but failed to consistently encourage emergency intervention. It further claims that the chatbot occasionally responded in ways that reinforced Alice's emotional state rather than directing her toward immediate human support.
Lawyers representing the family argue that OpenAI's GPT-4o model was designed to be highly agreeable and emotionally engaging, creating a sense of trust that may have influenced vulnerable users. The complaint also alleges that the company did not provide sufficient safeguards for users expressing suicidal thoughts.
OpenAI said it is reviewing the lawsuit and expressed sympathy for those affected by the tragedy. The company stated that the conversations referenced in the complaint involved an older version of ChatGPT that is no longer available.
The firm added that it has since introduced stronger safety measures, including improved detection of emotional distress and enhanced responses to self-harm-related discussions. OpenAI said its newer AI models were developed in consultation with mental health professionals to better guide users toward real-world support when necessary.
The lawsuit is one of several legal cases filed against OpenAI in recent months involving allegations that AI chatbots may have contributed to harmful behaviour, including suicide and violence. The company denies that its products are intended to replace professional mental health care.
The case is expected to intensify debates over AI safety, corporate responsibility, and the role of chatbot technology in conversations involving mental health and emotional crises.
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